Terms

The website https://www.cuevasatalaya.com/ and all its material belongs to the company Crisbela S.L., with address at: Calle Campillo, 17, 18830 Huéscar (Granada).

Contact telephone number: +34 958 742 198

Email: info@altiplarustic.com

  NIF: B18587261

OBJECT

Crisbela S.L., (hereinafter the provider), responsible for the website https://www.cuevasatalaya.com, makes this document available to users with which it intends to comply with the obligations set forth in Law 34/2002, of Information Society Services and Electronic Commerce (LSSI-CE), as well as informing all users of the website regarding the conditions of use of the website.

Any person who accesses this website assumes the role of user, committing to strict observance and compliance with the provisions included here, as well as any other legal provision that may be applicable.

The provider reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of said obligations, with publication on the provider's website being understood as sufficient.

 

RESPONSIBILITY

The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it.

From this website you may be redirected to content from third-party sites. Since the provider cannot always control the contents introduced by third parties on its site, it does not assume any type of responsibility with respect to said contents. In any case, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

The provider is not responsible for the information and content stored, by way of example but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website. of the provider. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborates in the withdrawal or, where appropriate, blocking of all content that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where applicable, have a license or express authorization by part of the authors.

Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the author's intellectual or industrial property rights.

The provider recognizes in favor of its owners the corresponding industrial and intellectual property rights, its mere mention or appearance on the website not implying the existence of any rights or responsibility of the provider over them, nor endorsement, sponsorship or recommendation on the part of the provider. of the same.

 

APPLICABLE LAW AND JURISDICTION

This website is subject to Spanish legislation and in the event of litigation or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Huéscar, (Granada, Spain). This clause of express submission to the courts of the city of Huéscar will not be applicable to cases of litigation with website users who, according to current legislation, hold the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of residence of the consumer. Likewise, in these cases, the provider and the user may submit their conflicts to the arbitrations provided for in the arbitration and consumer and user defense legislation, and to the extrajudicial conflict resolution procedures established through codes of conduct. or other self-regulatory instruments.

If you do not agree with the contracted services and are a client belonging to the European Union, except Spanish, you may go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr/

 

GENERAL TERMS AND CONDITIONS

Identity of the parties:

On the one hand, the supplier of the goods or services contracted by the user, Crisbela S.L., with registered office at Calle Campillo, 17, 18830 Huéscar (Granada), and CIF B18587261 with customer service telephone number +34 958 742 198 and e -contact email info@altiplarustic.com

  and from another,

Any user who accesses the website https://www.cuevasatalaya.com/

  And contract the services marketed by Crisbela S.L., (hereinafter, the services or the service), you agree to be bound by these current general conditions. The user must have carefully read these conditions before contracting the services.

General information:

https://www.cuevasatalaya.com/ is a platform that is responsible for organizing and managing hotel accommodation reservations to offer the user an alternative to use their free time.

Below is the contractual document that will govern the contracting of services for them through the website owned by Crisbela S.L.

Acceptance of this document means that the user:

1. You've read, you understand and you're agree with this text.
2. That is a person with sufficient capacity to act to contract the services listed on the website.
3. That assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all reservations made through the website https://www.cuevasatalaya.com/

The provider reserves the right to unilaterally modify these conditions, without this affecting the promotions, if applicable, in which they were reserved prior to the modification.

Reservations will be valid exclusively for those users who have fully accepted the general and particular terms and conditions of sale. Without this acceptance it will not be possible to formalize the reservation process.

The particular sales conditions vary depending on each of the reservation services.

It is necessary that the user carefully read these particular conditions of the selected service before proceeding to purchase the service. The specific conditions will be found in the respective accommodations, these taking precedence over the general reservation conditions. The purchasing procedure will be carried out in Spanish and English, although we will gradually expand languages.

Prices:

The prices of the products offered on the website will be expressed in the Euro currency (€). The prices indicated next to each product include VAT and can be viewed from the beginning of the reservation, with said taxes being broken down in the final summary before proceeding to payment. If any offer, discount or promotion is made, it will be reflected on this website and you will be eligible for it. Our company reserves the right to make, at any time and without prior notice, any modifications it deems appropriate, and may update daily. Once the reservation is made, prices will be maintained.

Sometimes on our website there is a cheaper rate for a specific service, product or stay. However, these rates may carry special restrictions and conditions, for example regarding cancellation and refund. Check the details and conditions of the reservation, the corresponding service or product carefully to know the conditions before making the reservation.

Obvious errors (including typos) due to technical or human errors are not binding when the price stipulated for the reservation is manifestly ridiculous, the reservation will not be valid, said contract being canceled and terminated, returning the amount paid for it or offering the possibility to maintain it by paying the difference. We ask that if you detect that your reservation suffers from this contractual defect, you contact us to resolve this incident. For any information, the user can contact the customer service telephone number +34 968 574 760 or the contact email info@altiplarustic.com

Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name that they have informed at the time of making the reservation.

Object of the contract:

The purpose of this document is to regulate the contractual relationship of proceeding with the requested reservation and carrying out an offer of personalized services created between the provider and the user at the moment in which the user accepts the corresponding box during the online process. The relationship The contractual agreement to proceed with the requested reservation entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product or service.

Reservation procedure / how to buy:

Anyone with Internet access can make the reservation or purchase.

The steps of the purchasing procedure are visible throughout the entire purchasing procedure. The procedure for booking through the Website is as follows:

a) First, on the main page, select the dates of stay and the number of guests, then the different property options available will appear, allowing you to select the rate and package that best suits your needs.

b) once the number of packages you want to reserve has been selected, the final price is shown. (In some cases you can choose to select extra services that will have an additional cost, which you can see next to the reservation price).

When you click on the reserve button, a form will appear for the insertion of both personal data related to the reservation, as well as the bank card used as guarantee for the reservation, you will have a blank space to make the observations you consider appropriate, once Once you have completed it, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).

Please carefully check the details of the reservation or service you choose to find out the specific conditions before making the reservation.

When you click on the reserve button, a form will appear for the insertion of both personal data related to the reservation, as well as the bank card used as guarantee for the reservation, you will have a blank space to make the observations you consider appropriate, once Once you have completed it, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).

Please carefully check the details of the reservation or service you choose to find out the specific conditions before making the reservation.

d) Verification of the reservation data by clicking on the “confirm reservation” button. By clicking on it the reservation will be formalized.

f) You will receive an email confirming the reservation with its details. This document is confirmation that the reservation has been made successfully and serves as accreditation for any type of claim. If you do not receive said email, check your "junk mail" or "spam" account, as it may have been detected as spam. If it is not in that section, please let us know as soon as possible. possible so we can solve the problem.

h) Once we receive this and as long as we confirm that all the information is correct, we will proceed to process your reservation.

i) After formalizing the reservation, the client is requested to review the content of the reservation in order to identify possible material errors in the entry of data; To process your correction, you can call us at the customer service phone number +34 958 742 198 and via email info@altiplarustic.com, communicating the identification data of the reservation.

If for any reason the reservation cannot be made effective, the amount paid will be refunded directly with the same payment method used by the client.

The provider does not assume any responsibility when the reservation is not made as a result of the data provided by the user being false, inaccurate or incomplete.

Without prejudice to the above, we will adopt the measures required of a diligent merchant so that the reservation can be made within the agreed time.

In providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as obvious and typographical errors), interruptions (due to (temporary and/or partial) server outages or repairs, updates and maintenance of our platform or other reasons).

Once the reservation has been made, if a modification is required, the user must contact the customer service phone number +34 958 742 198 or the contact email info@altiplarustic.com​

Depending on the type of modification made, it may entail an extra price.

Damage to accommodation. Duties of users.

If you are considered the cause of damage to an accommodation or to any personal property or material existing in an accommodation, we will charge you through the payment method used to make the reservation.

Before proceeding to make the reservation and during your stay, you must take into account the following considerations:

  • Observe the safety, coexistence and hygiene standards dictated by management for the proper use of the establishment.
  • Respect the rules of use or internal regime of tourist establishments, as well as comply with the specific prescriptions and rules of the places to be visited and tourist activities.
  • Respect the establishment, the equipment and its facilities. Pay the amount of the contracted services at the time of presentation of the invoice at the same establishment or under the agreed conditions. In no case does the fact of submitting a claim exempt you from payment obligations.
  • Respect the cultural and environmental environment
  • Observe the usual norms of social coexistence and respect for the people, institutions and customs of the places.
  • Respect the dignity of people who work in tourism.

 

WAY TO PAY

a) Payment/reservation with credit/debit card: You can pay comfortably with your credit card or reserve the service where we will use your card as a reservation guarantee. (Depends on the type of rate selected and the rest of the reservation conditions).